The Word Free Has a Federal Definition: What 16 CFR Part 251 Says About Senior Care Referral Fees
Free is regulated advertising language, not a courtesy. The FTC guide at 16 CFR Part 251 requires the terms of a free offer to be clear and conspicuous up front, and a $2,000 to $10,000 community paid placement fee sits awkwardly against that standard. Here is the rule, and how to use it on your next call.
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